Shipping & Returns

Shipping

Solara Soma currently ships eligible products within the United States.

Shipping rates and estimated delivery times are shown at checkout when available.

Some items may have different fulfillment times depending on the product, supplier, or availability.

You’ll receive tracking information when your order ships, when applicable.

Local Pop-Up Purchases

Products purchased at a Solara Soma pop-up or community event are generally taken home at the time of purchase.

Refill products are filled at the event or location where refill service is offered.

Returns

Because many Solara Soma products include personal care, body care, wellness, herbal, refill, or hygiene-related items, some products may not be eligible for return once opened or used.

If an item arrives damaged, incorrect, or defective, please contact Solara Soma as soon as possible so we can review the issue.

Unopened and unused eligible products may be considered for return within the return period listed at the time of purchase.

Refill Products

Refill products are generally final sale once dispensed because they are filled specifically for the customer.

If there is a problem with a refill product, please contact us so we can review the situation.

Third-Party or Partner-Fulfilled Products

Some products may be fulfilled by partner brands or suppliers. Shipping and return requirements for those items may differ and will follow the applicable supplier or product policy when noted.

Questions?

If you have a question about shipping, returns, damaged items, or an order, please contact us through the Contact page.

We want the process to feel clear and easy, and we’ll do our best to help.